User's Guide

Please check the following details before purchasing.

Payment Method

Credit (Shopify Payment)
(VISA, MasterCard, JCB, AMERICAN EXPRESS, ShopPay, ApplePay, Gpay)

  • VISA
  • MasterCard
  • JCB
  • AMERICAN EXPRESS
  • ShopPay
  • ApplePay
  • Gpay

Payment Period

Payment is confirmed when the order is placed.

Time of delivery of services or products

Delivery will be made within 5 days after receiving the delivery request.

Shipping company

EMS

EMS is the fastest way to send documents and parcels weighing up to 30kg to more than 120 countries and territories worldwide in a safe, easy and convenient way.

Return policy

We do not accept returns of goods
unless they are faulty.
Please make sure you order the correct size and colour.

※If the product is defective or different from your order, you can exchange it within 7 days from the date of delivery. Please make sure to check the condition of the product upon arrival. If the product is defective or the wrong item is found, please contact us using the CONTACT form with your order name, order ID, and the defective part or correct order details. We will inform you about the replacement of the product. The shipping cost for the replacement of the defective item will be borne by us. If we do not have the item in stock for replacement, we will refund your money.

Shipping Method / Shipping Costs


shipping fee

Contact us

626-4 Minaminagai, Tokorozawa-shi, Saitama 359-0011
Email:info@cielkocka-webshop.jp

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